Values purpose and meaning

Bizarrely, if you went into most school classrooms in the industrialised world, you would still hear teachers say or imply, “Sit down, stop talking, do your own work.”  I say bizarrely, because this notion that we will excel in our lives only if we do what we’re told, mind our own business and draw solely on our own thoughts, ideas and knowledge just seems unnatural.  It has come from the old days when schools were set up as places to train youngsters for a life of isolating wage slavery.  Our education systems were designed, in other words, as mirrors of adult workplaces and apart from reading, writing and arithmetic, the key lesson was “fit in or f**k off”; if you want to get ahead, play the teacher’s game, learn what THEY want you to so you can pass their tests (usually information about stuff, rather than insight about self, life and the world) and don’t challenge authority, i.e. get used to working within rigid and nonsensical hierarchies.  I may be generalising, of course; I had the odd teacher at school who encouraged me to actually think, make meaning of what I was learning and formulate my own opinions, but broadly speaking, most of my school lessons were dull as dishwater.  I even had one history teacher whose lessons consisted of getting one of the students to write 10 words on the blackboard (yes, it was black, not white) which we then, silently and working on our own, had to find the definitions of in our history books and when we had done, we could just sit and do whatever we liked.  That was his idea of teaching history.  No word of a lie, that was what my history class was like day in and day out.  He never questioned us on what meaning we had made of “The Gettysburg Address” or “appeasement”.  He never chaired debates that made us think and question, he never gripped us with stories of life in First World War trenches, he never inspired us to find connections between the Protestant Revolution and the modern world, to my mind, he never actually taught anything of real use to me.  However, the school system seemed more than happy with his performance because we all managed to get reasonable scores on the tests he would set us, and year after year, there he was, back in his classroom faced with another group of students.  Oddly, his were probably the best lessons to prepare us for the mindless busy work that is expected of people in many businesses.

Bizarre, huh?

How much of this sort of thing still goes on in workplaces?  Mindless, silo-ed busy work that seems unconnected to anything bigger or meaningful.  What’s the alternative?  Systems thinking shines some light, I believe.  Systems display certain characteristics which are applicable to business.  Businesses, after all, are systems.  As Deming has said, “A system is a network of interdependent components that work together to try to accomplish the aim of the system”.  Businesses are not machines, despite what many manager behaviours would have you believe.  They are self-organising, living, breathing, dynamic; not a bunch of separate and isolated parts that can be relied on to do their best in isolation.  Albert Low in “Zen and Creative Management” stated, “A company is a multidimensional system capable of growth, expansion, and self-regulation. It is, therefore, not a thing but a set of interacting forces. Any theory of organisation must be capable of reflecting a company’s many facets, its dynamism, and its basic orderliness.”

In my previous article, I stated that systems thinking focuses on values, purpose and meaning.  If leaders are to take a systems thinking approach to their work, energy and attention is less on task, planning and control.   The focus is more on order than control; the two are not the same.  The leader’s job is to assist the business to achieve and understand its own natural order.  Human systems thrive by developing and evolving; they tend towards order and organisation, but via messy experimentation rather than forced imposition.  Order arises out of shared values and common interests, not hierarchical decree.  Control reduces the world of possibility and opportunity into a narrow band of observation and monitoring.   The job of a leader, therefore, is different from the conventional one we have inherited from our now outdated mechanistic age.  The old construct of how to manage business was about controlling; this explains why much of what goes on in schools is also about controlling.  Controlling behaviour, controlling access to knowledge, controlling everyone’s time.  The business that wishes to survive in a VUCA world needs leaders who develop the willingness and capacity to become aware of the dynamics of the system so that they may guide its productive purpose and nurture its natural self-organising tendencies that give it life and meaning.

Deming also said, “A system must have an aim. Without an aim, there is no system. …A system must be managed. The secret is cooperation between components toward the aim of the organisation.”  So what is required of leaders in the modern age if they are not to be the controllers?  The clue is there in Deming’s quote: when he says the system must be managed, the role of the modern manager is not about rigid plans and KPIs, it’s about nurturing cooperation, fostering connection between all the myriad and diverse elements in the system.  The other bit about having an aim is another clue.  The manager who wishes to unleash the full potential of their business will ensure that there is a clear line of sight to the purpose of the business.  People will know WHY the business is in existence and will feel connected to achieving that purpose.  Furthermore, the manager will be less concerned with an individual’s results and more about the value they add to the whole.  Hard to KPI that one, though, so it’s left in the too-hard basket.

Systems are naturally self-organising; I do not have to plan and strategise my digestive system to do what it is already organised to do.  I also do not have to push or control my digestive system to do its job because it is already set up in a way that leads it to do what it is naturally organised to do.  Workplaces, because they are systems, will also self-organise when released of mechanistic and unnatural constraints.  In fact, all systems either self-organise or die.  If constraints are placed around a system which restrict its natural self-organising tendencies, it will be lifeless.  How can leaders expect people to engage in their work if their workplace is dull, lifeless and overly-controlled?  Businesses and the people that work within them are not machines, nor parts of machines, that can be shoved into action by external forces, much as Henry Ford would have liked to believe that.  It is part of a leader’s role to put the conditions in place which do not hinder the natural self-organising tendencies of the systems in which they operate.  What does this actually mean?

This means fostering a culture orientated around values.  That means they are not just put in a nice frame and hung in some dusty corner of the building; they are the lifeblood of how people do things at work.  They are values which people can tap into and make real meaning of.  It is therefore absolutely essential that those who manage the business relate work conversations to the values and that they live them whole-heartedly.

This means fostering a culture of real learning.  When a system is open to new information, energy or resources, it will inevitably shift.  Being open to learning keeps the system dynamic and vibrant.  It will continually re-organise itself, incorporating the new learning.  Leaders need to focus their efforts on establishing ways of doing things which help the organisation respond to change by learning and renewing itself.  A strong and vigorous system will have a strong orientation to learning and a business that does not open itself to new learning will have a much shortened life-span.

This means fostering conversation and connection.  If my history teacher had done this, I might have made more meaning of the things I was reading in my history book.  It is counterintuitive in today’s world that you would expressly ask someone NOT to collaborate, NOT to share ideas, NOT to talk.  We know enough about how systems operate that it is crazy to let fragmenting silo mentalities reign.  Please, do NOT sit still, do NOT stop talking, do NOT do your own work.

This means assisting the business to maintain a coherent sense of identity.  Strong businesses are the ones that have a strong sense of identity.  The ones that last and navigate more successfully through troubled waters are the ones with a stable value core and the capacity to live their values congruently.  Identity is maintained and strengthened at the level of values and purpose, not at the level of tasks.  Once again, real leverage is not where old-style managers would have you think (better planning and tighter control) but within the deeper recesses of the system: values and beliefs.

As always, comments that build onto what I’ve written are welcome.  I’m always keen to hear from other minds and to expand on the thoughts I set down.

9 thoughts on “Values purpose and meaning

  1. Reblogged this on Think Different and commented:
    I was writing about this a little while back – organisations wishing to move past the Analytic mindset have to overcome not only societal norms, but also the unsuitable education of their new hires.

  2. John another stellar article. So many rich gems in this post, I don’t know which to choose.

    As someone who works a great deal with values within my work with others, I love the connection you’ve made to MEANING here.

    Personally, I think people are hungry for it in today’s workplace. They may not articulate it as such, but given the platform, they flourish. Pardon me for adding this here but I am very much reminded of the wonderful (so-called corporate) poet David Whyte who writes:

    Loaves and Fishes

    This is not
    the age of information.

    This is not
    the age of information.

    Forget the news,
    and the radio,
    and the blurred screen.

    This is the time
    of loaves
    and fishes.

    People are hungry
    and one good word is bread
    for a thousand.

    — David Whyte
    from The House of Belonging

    Another thing that resonated strongly with me was your statement “Systems are naturally self-organising; I do not have to plan and strategise my digestive system to do what it is already organised to do.” Reminds me of the idea that an apple seed planted, doesn’t grow a cucumber. It knows what to do. Given the right conditions, it will produce a fine apple,

    I think this is critically important and terribly hard for most people to understand and do – especially when it has to do with their “livelihood.” Letting go feels counter intuitive for most people in the workplace. We’ve a long way to go towards developing people’s ability to balance the intuitive with the practical. You capture it right here:

    “The clue is there in Deming’s quote: when he says the system must be managed, the role of the modern manager is not about rigid plans and KPIs, it’s about nurturing cooperation, fostering connection between all the myriad and diverse elements in the system. The other bit about having an aim is another clue. The manager who wishes to unleash the full potential of their business will ensure that there is a clear line of sight to the purpose of the business. People will know WHY the business is in existence and will feel connected to achieving that purpose.”

    Most if not all, of the emphasis of today’s managers is on the business processes, and not the people nurturing.

    This is such a thoughtful piece.
    Best,
    Louise

    1. Thanks for adding in, especially that poem; made me give pause on that very first line. This is not the age of information, he is right. It is more like the age of people, meaning and purpose. Your point about being critically important, yet terribly hard to understand is crucial. It’s one of those many choices we face in life: do we do the easy (but less meaningful) thing or the hard (but ultimately insightful and joyful) thing? I know which one I’ve gone for in my life most of the time. Industry and learning always win out over indolence and ignorance in my book. Once again, thanks for your thoughtful additions; you have added greater dimension to the conversation!
      Warmly
      John

  3. Great post – like it. Gives me a few prompts for the software I’m developing – aimed at encouraging the work-place to be more human. I saw an article about a large US business (in tomato processing) that had no hierarchy. It was largely self regulated by the employees working with one-another – including setting each-other’s pay!. Interestingly only one in ten new employees could cope with the freedom!

    1. Thanks for your comments Brett. I’ve also read about that company, Morning Star. It’s a new paradigm for organisations and certainly challenges some of their new hires, but I also think it’s the way of the future. When we’ve resourced ourselves enough to deal with genuine autonomy, I suspect people will find it far more satisfying than what we have now. I made reference to Morning Star in an earlier article, too. https://quantumshifting.wordpress.com/2012/03/14/its-the-system/

  4. Great post, the challenge today for most people is that they have been educated in a system. A system that is designed for efficiency, efficiency is what we do when we run a business.

    Naturally the smart people that run the education systems in North America are trying to be as efficient as they can, this helps the tax payers which we all appreciate, the problem though is that education is not a business. Education is what advances our society and we need an organized way of education.

    What we need is a system that is designed for success, success based on people working together, people that teach you that understand that in order for people to be successful we must interact with each other and lever each others talents.

    The internet is opening up the entire education system in a manner that allows people to be be educated via the internet, this will pull many people out of the low wage jobs that they have and want to get away from.

    Keep up the great blog

    Greg

    1. Thanks Greg. Yes, I bristle when I hear or read the word “efficiency” in the context of business, education and social services. I’m with you, that we should be aiming for success and effectiveness, not machine-like efficiency. I’m excited about the possibilities that the internet opens up for learning, democracy and greater global connectedness. Out of these could come revamped systems that are more fit for (human) purpose.
      Warmly,
      John

  5. Firstly what an amazing insight in literacy terms on how the system(s) can be affective within the work place but more importantly for me, you’ve given myself an even greater understanding of what I call the bigger picture.
    I’d like to think of myself as a systems thinker and I’ve reached the point in my life that the old analytic foundations that predominantly served our Victorian era leading up to realistically the global vision of the likes of Mandella or Bill gates which have inspired change through either insight or available knowledge on a global scale.
    I listen to President Obama addressing an audience but perfectly produced a theory for me on this day and age, he said whilst speaking to rapper Jay Z ” who’d of thought the likes of you and I as young men would go on to be who we are now, but both to have wife’s more popular” fantastic.
    As with your article and rightly so we live in a completely different era to that of the Analytic and as knowledge providing insight to any individual questions is only a few minutes away, we must without doubt move ahead of the times before it’ll over take us.

    Thank you for an unbelievable article and providing clarity to my thoughts.

    Take care

    Mark Roberts

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