I am the Walrus

Know how you have an experience and some song lyrics pop into your head that seem to have been written especially for it?  “Expert textpert, choking smoker, don’t you think the joker laughs at you?”  Parallel process.  Happens to me all the time when I’m working.  I suddenly notice that what the client is doing,…

The certainty of uncertainty

Sometimes you read something that really strikes a chord.  I recently saw this quote from Kurt Vonnegut:  “We have to continually be jumping off cliffs and developing our wings on the way down.”  In other times, I would read this and it would simply seem like a poetic truism, but I’m currently experiencing a number…

Just because you don’t see it, doesn’t mean it’s not there

In an increasingly connected and interactive world, where your customers can directly engage with you via social media, where you can measure and survey in order to take your organisation’s pulse, one essential role for us all to develop is The Open Receptive Learner.  This role encapsulates those capabilities related to receiving, processing and making…

>Just try and make me change!

>I’ve been party to many conversations about behaviour and attitude change in the workplace.  This is because I’m in a line of work which not only advocates for it, but sets out to catalyse it.  There are a couple very important questions that deserve some consideration, however, and they are: Is behaviour change necessarily a…